Coventry Group Limited (CGL) and its entities are committed to protecting your privacy and personal information. When we refer to personal information, we mean information that identifies, or is capable of identifying, you as an individual. We collect, hold, use and disclose personal information to assist us in carrying on our business, including to provide products and services to you. In this policy we explain how we collect your personal information, how we hold, use and disclose it and what controls you have over it and our use of it.
This policy is available on our websites at cgl.com.au; cooperfluidsystems.com.au; artia.com.au; konnectfasteningsystems.com.au; konnectfasteningsystem.co.nz; torqind.com; web.nubco.com.au; and hishose.com.au.
In order for CGL to provide you with the products and services you request, we may collect and store personal information about you which includes:
This information allows us to identify you. In certain circumstances, we may also collect sensitive information such as your membership of a professional or trade association.
CGL collects personal information about you when you send us an order, deal with us over the telephone, visit our website or visit us in person. We may also receive personally identifiable information from other sources, such as:
We may also collect personal information about you from:
Generally, we will tell you why we are collecting the information when we collect it and how we plan to use it if not obvious to a reasonable person at time of collection. We only collect personal information that is necessary to provide you with our products and services. We will only collect sensitive information with your express consent. You are not required to provide any personal information to us but if you choose not to, or if you do not consent to certain uses of your personal information, we may not be able to provide you with your requested products or services.
We use and disclose your personal information in connection with carrying on our business, including to provide products and services to you.
CGL may use your personal information:
We work with a number of third parties in carrying on our business and may disclose your personal information to:
We may also disclose to third parties aggregate tracking information and other information that does not personally identify you to protect the intellectual property rights of any person, or to protect the security or integrity of our services and protect us, you or the public from harm or illegal activities.
Some of our service providers may be located overseas or may store information (including your personal information) that we provide to them overseas. We may also provide your personal information to related companies of CGL that are located overseas. Therefore, the personal information you provide to us may be held overseas. The jurisdictions in which the personal information you provide to us may be held include Australia and New Zealand.
Personal information you disclose to us will only be held or processed overseas in accordance with all applicable law.
You have the right to access and request correction of or changes to any of the personal information that we hold about you at any time by contacting us. This enables you to have any incomplete or inaccurate information we hold about you corrected or updated.
Unless otherwise stated, all details on this website should be considered unaudited. CGL reserve the right to update, where necessary, unaudited information to reflect changes in the business' veracity.
As part of CGL’s functions and business activities and to promote the services we can provide to you, CGL may use and disclose to third parties personal information that you have provided to us for the purposes of advertising (including online behavioural advertising) and direct marketing. We may engage third parties to assist us in ensuring that the marketing and advertising we provide is of interest to you. Direct marketing includes, but is not limited to, CGL or third parties sending to you and/or contacting you directly in relation to promotions and information about CGL’s products and services. Generally, we will provide direct marketing to you where you have requested or consented to receiving such information. You can opt out of receiving direct marketing communications by using the opt out link or details provided in the direct marketing communication or sending an email to the CGL CFO R.Jackson@cgl.com.au.
CGL will take reasonable steps to protect the security of your personal information that we hold, including both paper and electronic records. We have security measures in place to attempt to reasonably protect personal information under our control from misuse, interference, loss, unauthorised access, modification or disclosure. For example, CGL seeks to ensure that personal information in paper form is held securely and personal information held electronically by or for CGL is held on secured servers in controlled facilities.
However, no data transmission over the internet can be guaranteed to be secure, and as a result, CGL cannot ensure or warrant the security of any personal information transmitted by you to CGL over the internet. Accordingly, any personal information which you transmit to us online is transmitted at your own risk.
We will promptly investigate any complaint you make to us and attempt to resolve that complaint. If you are not satisfied with CGL’s response or proposed resolution of your complaint, then you may wish to, if you are in Australia, contact the Office of the Australian Information Commissioner or, if you are in New Zealand, the New Zealand Privacy Commissioner to resolve that complaint:
Office of the Australian Information Commissioner
1300 363 992
New Zealand Privacy Commissioner
0800 803 909
Chief Financial Officer
Phone: +61 3 9205 8215
235 Settlement Road,
Thomastown, Vic 3074
Whilst every care has been taken to ensure all information and technical data is accurate, Coventry Group Ltd will not be liable to anyone that relies on any matter, fact or representation, nor will it be liable for subsequent damage or loss resulting from the use of any information contained on this site. Product images and illustrations are for illustrative purposes only and some products may differ from those featured.
Phone: +618 8341 0177
Map and full contact details