About this policy
Coventry Group Limited (CGL) and its entities are committed to protecting your privacy and personal information. We collect, hold, use and disclose personal information to assist us in carrying on our business, including to provide products and services to you. In this policy we explain how we collect your personal information, how we hold, use and disclose it and what controls you have over it and our use of it.
The Privacy Act applies to "personal information" relating to a natural living person. In order for CGL to provide you with the products and services you request, we may collect and store personal information about you which includes:
This information allows us to identify you. In certain circumstances, we may also collect sensitive information such as your membership of a professional or trade association.
CGL collects personal information about you when you send us an order, deal with us over the telephone, visit our website or visit us in person. We may also receive personally identifiable information from other sources, such as:
We may also collect personal information about you from:
Generally we will tell you why we are collecting the information when we collect it and how we plan to use it if not obvious to a reasonable person at time of collection. We only collect personal information that is necessary to provide you with our products and services. We will only collect sensitive information with your express consent. If you do not consent to certain uses of your personal information we may not be able to provide you with your requested products or services.
Use and disclosure
We use and disclose your personal information in connection with carrying on our business, including to provide products and services to you.
CGL may use your personal information:
We work with a number of third parties in carrying on our business and may disclose your personal information to:
Transfer of information overseas
Some of our service providers may be located overseas or may store information (including your personal information) that we provide to them overseas. We may also provide your personal information to related companies of CGL that are located overseas. Therefore the personal information you provide to us may be held overseas. The jurisdictions in which the personal information you provide to us may be held include Australia and New Zealand.
Personal information you disclose to us will only be held or processed overseas in accordance with all applicable law.
Links to other websites
Website fiscal information
Unless otherwise stated, all details on this website should be considered unaudited. CGL reserve the right to update, where necessary, unaudited information to reflect changes in the business' veracity.
Marketing and advertising
As part of CGL’s functions and business activities and to promote the services we can provide to you, CGL may use and disclose to third parties personal information that you have provided to us for the purposes of advertising (including online behavioural advertising) and direct marketing. We may engage third parties to assist us in ensuring that the marketing and advertising we provide is of interest to you. Direct marketing includes, but is not limited to, CGL or third parties sending to you and/or contacting you directly in relation to promotions and information about CGL’s products and services. Generally, we will provide direct marketing to you where you have requested or consented to receiving such information. You can opt out of receiving direct marketing communications by using the opt out link or details provided in the direct marketing communication or sending an email to the CGL CFO [email protected]
Security and storage
CGL will take reasonable steps to protect the security of your personal information that we hold, including both paper and electronic records. We have security measures in place to attempt to reasonably protect personal information under our control from misuse, interference, loss, unauthorised access, modification or disclosure. For example, CGL seeks to ensure that personal information in paper form is held securely and personal information held electronically by or for CGL is held on secured servers in controlled facilities.
No data transmission over the internet can be guaranteed to be secure. As a result, CGL cannot ensure or warrant the security of any personal information transmitted by you to CGL over the internet.
Questions and Complaints
If you have any questions or complaints about this Policy, CGL’s collection of your personal information or the way in which CGL deals with your personal information, this should be directed to the Chief Financial Officer using the contact details set out under the heading “Contact Details”.
We will promptly investigate any complaint you make to us and attempt to resolve that complaint. If you are not satisfied with CGL’s proposed resolution of your complaint, or if we do not respond to you within 30 days of the date you make the complaint, then you may, if you are in Australia, contact the Office of the Australian Information Commissioner or, if you are in New Zealand, the New Zealand Privacy Commissioner to resolve that complaint:
Office of the Australian Information Commissioner
1300 363 992
New Zealand Privacy Commissioner
0800 803 909
Chief Financial Officer
Phone: +61 3 9205 8215
235 Settlement Road,
Thomastown, Vic 3074
These terms may change
Who we are
Terms and Conditions
Please refer to Terms and Conditions
Whilst every care has been taken to ensure all information and technical data is accurate, Coventry Group Ltd will not be liable to anyone that relies on any matter, fact or representation, nor will it be liable for subsequent damage or loss resulting from the use of any information contained on this site. Product images and illustrations are for illustrative purposes only and some products may differ from those featured.